Do I need to be present when you pick up my vehicle?

You don’t need to be there, but we strongly recommend that someone of your choosing is present to hand over the keys and sign off on the Bill of Lading (inspection report) with the driver upon pickup.  The driver will typically do a walk around your vehicle and document any visible scratches, dents, chips, etc., to eliminate any confusion about the condition of the car on its delivery.

Just as you would want to participate in this process when you rent a car, for example, to protect yourself from a damage claim, we recommend that you should protect yourself the same way when you ship your car.  Sometimes our customers take their mobile phone’s camera and make a video of the vehicle as the driver arrives, walking all the way around and creating their own video documentation of the vehicle’s condition.

Our drivers take this many steps further and will use photos and videos to document the condition of your high-value car before loading, to create a testimonial of the condition that everyone has access to.